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Chapter 2
2-2 ICE Series Troubleshooting Manual 940331-002, rev. A
Please Try Again (TO)
Time Out (TO) indicates the terminal made a connection, but it timed out because it received no reply
from the host. The following is a list of options to clear the error message:
Verify that the merchant is active (staged) at the host.
Verify that the merchant number is correct in Term-Master.
Verify that the terminal ID is correct in Term-Master.
Verify that the modem mode is correct in Term-Master.
Increase the host response field in Term-Master from 30 to 45 seconds.
Please Try Again (LC)
This error message indicates the terminal lost communications (LC). The following is a list of options to
clear the error message.
Verify that the modem modes are set correctly in Term-Master.
Call Hypercom POS Client Services.
Error Call Help (SE)
System Error (SE) indicates the terminal is trying to initialize, but Term-Master encountered an error.
The following is a list of options to clear the error message.
Verify that Term-Master is running.
Go into the terminal profile in Term-Master attempting an initialization and check for errors.
N
OTE: The Term-Master Verify function verifies that a card range is pointing to an issuer, an issuer is
pointing to an acquirer, and an acquirer is pointing to the terminal configuration. It does not check
for typographical errors or transposition of characters.
Invalid Transaction
Invalid Transaction indicates the terminal does not allow the transaction. Verify that the correct options
are set in Term-Master for this transaction type.