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Appendix A. Warranty Information
This section contains the warranty period for your product, information about
obtaining warranty service and support, and the IBM Statement of Limited
Warranty.
Warranty period
Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country or
region where service is performed.
Warranty period Service delivery method
Parts - 1 year, labor - 1 year Customer carry-in or mail-in
For information on European Union legal rights under applicable national
legislation governing the sale of consumer goods, see Appendix B, “European
union warranty information” on page 27.
Service and support
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a
glossary of terms used in the Statement of Limited Warranty, Frequently Asked
Questions (FAQ), and links to Product Support Web pages. The IBM Statement
of Limited Warranty is available from this Web site in 29 languages in Portable
Document Format (PDF).
Online technical support
Online technical support is available during the life of your product. Online
assistance can obtained through the Personal Computing Support Web site.
Online Technical Support
IBM Personal Computing Web site http://www.ibm.com/pc/support
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM HelpCenter« will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the
© Copyright IBM Corp. 2003 11