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Related service information
This section provides information about the following:
v “Service web site”
v “Product recovery program”
v “Passwords” on page 27
v “Power management” on page 30
Service web site
When the latest maintenance diskette and the system
program service diskette become available, a notice will be
posted on http://www.ibm.com/pc/partner/infotips
Product recovery program
Restoring the pre-installed software:
If the data on a hard-disk drive is damaged or accidentally
erased, you can restore the software that was shipped with
the computer. This software includes the pre-installed
operating system, applications, and device drivers.
To restore the pre-installed software, you can use either
the Product Recovery program or a Recovery CD.
The Product Recovery program is in the Service Partition,
a section of the hard-disk drive that is not displayed by
Windows Explorer. Use the Recovery CD if it was provided
with the computer.
Note: The recovery process might take up to 2 hours.
To use the Product Recovery program to restore the
pre-installed software, do the following:
1. Save all files and shut down the desktop.
2. Turn off the computer.
3. Turn on the computer. A message appears on the
screen: “To start the Product Recovery program,
press F11”; or, for Windows XP models, “Press F11 to
invoke the IBM Product Recovery program”. Press
F11 quickly; this message is displayed for only a few
seconds.
Note: If this message does not appear, you can use a
Recovery Repair diskette to get access to the
Product Recovery program. (Directions for
making a Recovery Repair diskette are given in
“To create a recovery repair diskette” on
page 26.)
4. From the list displayed on the screen, select the
operating system you want to recover.
5. Select the recovery options you want, and follow the
instructions on the screen.
Related service information
General descriptions 25