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Infinite Peripherals, Inc.
Page 13
www.ipcprint.com
PP-55 Getting Started Version 1.08
Troubleshooting
If you’re having a printing problem refer to the table below for possible causes.
Item Problem Possible Cause
Thermal media is specially coated
on outside of roll. Remove paper roll
and reload properly. See section
“Loading Paper” for details on
loading paper.
1
Paper feeds after issuing a print job
but no printed text visible on paper.
Paper cover not installed properly.
See section “Loading Paper” for
details on replacing paper cover.
Printer out of paper.
2
On-line LED blinks fast
continuously.
Paper not properly loaded. See
section “Loading Paper” for details
on loading paper.
Battery level low. Recharge battery
pack.
3
Text and/or graphics are printed
very light.
Thermal media not imaging
correctly. Verify that you are using
the recommended thermal media.
4
Palm Device – PrintManager
Printer icon battery shows low or
no voltage but PP-55 battery is fully
charged.
Verify Control Panel configuration
set to PP-55 and 115200 BPS. See
section “Control Panel” for details on
changing configuration.
5
Strange characters are printed
when printing.
Serial communication speed (Baud
Rate) not same as PDA.
6 On-line LED always solid RED
Battery voltage low. See section on
charging battery pack.
7
Printer stops responding to print
and paper feed commands.
Remove battery for 5 seconds and
reconnect battery.
Table 5