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Intel® Modular Server System MFSYS25, Intel® Modular Server System MFSYS35, Intel® Compute
Module MFS5000SI, Intel® Compute Module MFS5520VI
Revision 2.5
8
Intel commits to provide the following level of customer support for operating systems that
receive I/O Expansion Card / Peripheral Compatibility and Stress testing:
• Intel will provide support for customer issues with these operating systems involving
installation and/or functionality of the server board with or without the I/O Expansion
Card and peripherals listed in this document as having been tested under the particular
operating system.
• Support is defined as assistance in root causing issues, and determining a customer
acceptable resolution to the issue associated with the operating system. The resolution
may include, but is not limited to on-board controller driver changes, engaging the
vendor for resolution, BIOS changes, firmware changes, or determining a customer
acceptable workaround for the issue.
• Intel will provide and test operating system drivers for each onboard video, network, and
storage controller.
• Intel will enable vendors to provide driver support for I/O Expansion Cards using these
operating systems.
• Intel will go through some of the steps to achieve certification to ensure its customers do
not run across any problems, but the actual certification is the responsibility of the
individual customer.
For operating systems, adapter cards, and peripherals not listed in this
document, there is no support commitment. Intel will consider support requests
on a case-by-case basis.
1.2 Pass/Fail Test Criteria
For each operating system, I/O Expansion card, and peripheral configuration, a test passes if
specific criteria are met. Specific configurations may have had particular characteristics that
were addressed on a case-by-case basis. In general, a configuration passes testing if the
following conditions are met:
The operating system installed without error.
Manufacturer’s installation instructions or Intel’s best-known methods (BKMs) were used
for the operating system installation.
In some cases rKVM BKMs used involve workarounds and were required during the
operating system installation.
The server system behaved as expected during and after the operating system
installation.
Application software installed and executed normally.
Hardware compatibility tests ran to completion without error.