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Introduction Intel® Server Board S5400SF
Rev 1.0
2
• Intel will not provide support for issues related to the use of add-in adapters or
peripherals installed in a server system with an operating system that received only
basic installation testing.
• Support is defined as helping a customer to root cause an issue and determining an
acceptable resolution to the problem. The resolution may include, but is not limited to,
on-board controller driver updates, engaging the vendor, BIOS changes, firmware
changes, or determining an acceptable workaround for the issue with the customer.
1.1.2 Adapter / Peripheral Compatibility and Stress Testing
Adapter / peripheral compatibility and stress testing is performed only on the most current
release of a supported operating system at the time of a given validation run. The adapter /
peripheral compatibility and stress testing process consists of three areas: base platform,
adapter compatibility, and stress.
Base Platform: Each base platform will successfully install a given operating system,
successfully run a disk stress test, and successfully run a network stress test.
Adapter Compatibility: Adapter compatibility validation (CV) testing uses test suites to gain an
accurate view of how the server performs with a wide variety of adapters under the primary
supported operating systems. These tests are designed to check hardware compatibility
between the cards and the server platform and include functional testing only. CV testing does
not include heavy stressing of the systems or the cards.
Stress Testing: This test sequence uses configurations with add-in adapters installed in all
available slots (depending on the chassis used) and run for a minimum of 72-hours without
errors. Each configuration passes an installation test, a network/disk stress test, and a tape
backup test. Any fatal errors that occur require a complete test restart.
1.1.2.1 Support Commitment for Adapter / Peripheral Compatibility and Stress
Testing
Intel is committed to providing the following level of customer support for operating systems that
receive adapter / peripheral compatibility and stress testing:
• Intel will provide support to customers who experience operating system issues when
installing or using the server board whether or not the adapters and peripherals listed in
this document have been tested with that specific operating system.
• Support is defined as helping a customer to root cause an issue and determining an
acceptable resolution to the problem. The resolution may include, but is not limited to,
on-board controller driver updates, engaging the vendor, BIOS changes, firmware
changes, or determining an acceptable workaround for the issue with the customer.
• Intel will provide tested operating system drivers for each on-board video, network, and
storage controller.
• Intel will enable vendors to provide driver support for add-in adapters using these
operating systems.
• Intel will complete selected certification steps to ensure customers do not experience
problems; however, obtaining the certification is the responsibility of the individual
customer.