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PB3 Mobile Printer User’s Guide 21
Calling Product Support
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
If you cannot find the answer to your problem at Knowledge Central
or in the “PB3 Problems and Solutions” table, you may need to call
Intermec Product Support. To talk to a Product Support
representative in North America or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have the
following information ready:
• Serial number
• Firmware version
• Bluetooth or serial communication settings, such as baud rate
Some printer settings are included on the configuration test page. For
help, see “Printing a Configuration Test Page” on page 11.
Software and Programming Information
Intermec offers a variety of printer software, such as applications,
utilities, and periodic firmware updates.
Downloading Printer Software
You can download printer software from the Intermec web site.
1 Go to the Intermec web site at www.intermec.com.
2 Select Products > Printers and Media > Mobile Printers >
PB2/PB3.
3 Select the Downloads tab.
4 From the list of available downloads, select a file name and follow
the prompts to download the file.