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3. Report disaster event, and obtain return shipping address/instructions
4. Drain any free water from the ioSafe device if post-flood
5. Place the ioSafe device in a heavy duty plastic bag
6. Place the bagged ioSafe device in a small cardboard box with a paper
marked with the RMA #, name, phone and address
7. Fill the bottom of a larger box with 2-3 inches minimum of packing
insulation such as sturdy foam or other padding. DO NOT USE foam
peanuts or loose padding materials as it will not protect the ioSafe
SoloPRO properly and may further damage the unit.
8. Place the boxed ioSafe device in the larger box
9. Pack additional packing insulation tightly around all sides of the small
box (2-3 inches minimum) and seal the box shut.
10. Mark the RMA# on the outside of the large box and ship per ioSafe
shipping instructions
11. ioSafe will recover all data according to the terms of the Data Recovery
Service Terms and Conditions.
12. ioSafe will then place any recovered data on a replacement ioSafe device
13. ioSafe will ship the replacement ioSafe device back to the original user
14. Once the primary server / computer is repaired or replaced, the original
user should restore the primary drive data with the ioSafe backup data
15. Continue to use the ioSafe device for subsequent backups