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Trouble Shooting
1. Camera will not turn on
• Make sure the camera is plugged into the USB port correctly
• Make sure your USB port is functioning properly. You may need to install updates,
service packs, or patches for your operating system from Microsoft’s® website,
www.microsoft.com. Go to “Windows Update” under Resources.
2. Uninstall the Web Camera driver
• Close all open applications.
• Go to the Start Menu → (Settings in some operating systems) → Control Panel → Add/
Remove Programs.
• Select “PC Camera.”
• Select “Remove”, then “OK” to uninstall the driver.
• Select “Yes, I want to restart my computer”, then “Finish”.
• Your computer will now reboot.
3. “Can’t detect camera”, “Can’t find VGA driver”, or “Can’t find camera driver” errors
• Close all open applications.
• Unplug the Web Camera from your computer.
• Uninstall the Web Camera software according to the directions above, then
reboot your computer.
• Re-install the Web Camera driver according to the installation directions, then
reboot your computer.
• Plug in your Web Camera.
For additional technical support, contact Jasco Products Company at 1-800-654-
8483 or www.jascoproducts.com
**Microsoft and Arcsoft may update their software at any time.