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8. Troubleshooting
• Keyboard and/or mouse does not work after replacing batteries
When batteries are removed, the wireless link is lost. You will need to re-link your mouse or keyboard.
To do so, repeat steps 5 - 11 in Section 5.
• Mouse Does Not Respond
After periods of inactivity, the mouse goes into sleep mode to save batteries. To awake the mouse, you
must press a button on the mouse. If this does not work, change the batteries and re-link the mouse using
steps 5 - 11 in Section 5.
• The Wireless Office Keyboard and Mouse Software does not work properly
Make sure all other keyboard and mouse software has been removed from your PC. To remove the other
software, use “Add/Remove Programs” in the Control Panel. The Control Panel is located under
“Settings” in the Start Menu. Then restart your computer and re-install the Wireless Office Keyboard
and Mouse Software.
• Add, Remove or Re-install the Wireless Office Keyboard and Mouse Software
Once you have installed the Wireless Office Keyboard and Mouse Software, the icons will appear on the
right of the taskbar. If you want to re-install the software for any reason, you must un-install the software
from your operating system first. Right-click on both icons and select “Exit”. Then, open the “Start”
menu. Under “Settings” select Control Panel. Use “Add/Remove Software” to un-install the Wireless
Office Keyboard and Mouse Software. It will remove the software completely. To re-install the
software, follow steps 12 – 13 in Section 5.
• Other application software will not install properly
This may be due to the Wireless Office Keyboard and Mouse Software. Remove the software as
described in “Add, Remove or Re-install the Wireless Office Keyboard and Mouse Software”. Install
the required application, and then reinstall the Wireless Office Keyboard and Mouse Software using
steps 12 – 13 in Section 5.
• “Pre-track” and “Next track” do not stop
When these hot keys are held down the CD player normally continues searching for the next of previous
track. If this does not work it is due to the speed of your CD-ROM drive. The use of a high performance
CD-ROM drive is recommended.