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18 A-61591 / Part #9E8651 January 2008
Troubleshooting Use the chart below as a guide to check possible solutions to problems
you may encounter when using the High Resolution Printer Accessory.
Problem Possible Solution
Print quality is poor or inconsistent Check the following:
• Be sure the printer cartridge is not empty.
• Be sure the printer cartridge is properly installed.
• Be sure the printer cartridge is in the correct position for printing.
• Verify that the printer has been enabled in the application software
and that the expected print string has been specified.
• Run a print test to verify that all jets are functioning properly
• Clean the print head.
Printing problems when starting up due
to a dry print head
Remove the printer cartridge from the scanner and, using a damp
swab, dab (do not wipe) the print head on the printer cartridge,
replace the printer cartridge and try again.
Not printing
• Check to be sure that the printer cartridge is securely in the desired
print position in the scanner.
• Be sure the tape is removed from the print head.
Ink streaks on the rear side of the
scanned documents
• Verify that the printer has been enabled in the application software
and that the expected print string has been specified.