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Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your printer.
Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem Possible Solutions
Printer does not
power on
• Make sure you are using the power cord that came with your printer.
• Make sure the power cord is connected to the AC adapter and is
plugged into an outlet or po
wer strip.
• If the USB 2.0 cable was disconnected from the printer, then
reconnected, or if po
wer to the printer was interrupted, restart the
computer.
Printer not detected
• Make sure your printer is plugged in and turned on.
• If you are using a USB cable, make sure that:
– you have a USB 2.0 cable.
– the USB cable is connected to both your printer and your
computer.
• If you are using a wireless connection, make sure that:
– the printer is connected to your wireless network (check the
Wi-Fi connectivity LED and the SSID).
– the router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing the
services needed for your printer.
For more information, go to www.kodak.com/go/inkjetnetworking.
Wireless connectivity For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking.
Printhead carriage jam
• Open the printer access door and clear any obstructions.
• Check that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when y
ou
hear them click into place.)
Print quality
• For best results, use KODAK Paper or a paper with the COLORLOK
Technology logo on the pack
age.
• Make sure the paper is loaded correctly (see page 4).
• For more information, go to www.kodak.com/go/itg, select Al
l-in-one
printer, then Print Qualit
y (missing color
s, blank prints, etc).