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Rugged USB 3.0 Thunderbolt Series User Manual 21
Problem: I got an error message telling me that the drive has been disconnected
Q: Did it happen when the computer was coming out of sleep mode?
A: Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning
down when you set your computer to sleep mode, and when the computer is awoken from sleep, it may not give
the drive enough time to spin-up from its sleep mode.
Problem: The displayed available capacity doesn't seem right.
Q: I just moved a lot of files into the Trash/Recycle Bin from my Thunderbolt Series hard drive. Why isn't this reflected in the
displayed available space?
A: Disk space will not be reclaimed until the file is completely erased. To remove the files forever, empty your
trash/recycle bin.
Q: Why is the volume capacity less than advertised on the Thunderbolt Series storage (hard drives only)?
A: After formatting, the available capacity of a drive will show less than advertised on the box. The difference is
based upon how capacity is viewed by the operating system. For example, a hard drive that can store
500,000,000,000 bytes is divided by 1,000,000,000 to equal 500GB. This is the actual capacity listed on the
manufacturer’s box. The operating system uses slightly different math, dividing 500,000,000,000 by
1,073,741,824 to equal 466GB.
Mac Users
Problem: The drive isn't appearing on my computer.
Q: Is your Finder configured not to show hard drives on the desktop?
A: Go to your Finder and check if Preferences > General tab > Show these items on the desktop: and
then Hard Disks is selected. If not, go on to the next topic.
Q: Is it connected to a Mac that supports Thunderbolt technology?
A: The Thunderbolt connector on your Mac looks similar to the Mini DisplayPort connector. While earlier
Macintosh computers include one or more Mini DisplayPorts, they are only used to connect one or more
monitors. Please note that legacy Macs with Mini DisplayPorts do not support Thunderbolt technology
peripherals such as the LaCie Thunderbolt Series storage.
Q: I connected the Thunderbolt Series product to my new Mac with an older Mini DisplyPort cable that I use for my monitors.
Why doesn't my Thunderbolt Series product mount on my computer?
A: Thunderbolt storage devices require cables specifically constructed for Thunderbolt technology. Go to
www.lacie.com for more information on cables that support Thunderbolt technology.
Q: Did you follow the correct installation steps?
A:
Review the installation steps (Getting Connected).
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