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LaCie hard disk • DESIGN BY NEIL POULTON Contacting Customer Support
User Manual page 23
Before You Contact Technical Support
Read the User Manual and review the Troubleshooting section.
Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the cables
are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the
troubleshooting checklist, and you still can’t get your LaCie drive
to work properly, contact us via the contacts on the following
page. Before contacting us, make sure that you are in front of
your computer and that you have the following information on
hand:
6. Contacting Customer Support
Information Where to Find Information
LaCie hard disk serial number Located on a sticker at the back of drive or on the original pack-
aging
LaCie hard disk file format Mac users: Select the hard drive icon and press Command + I, or
press the Control key and choose Get Info.
Windows users: Right click the hard drive icon and select Prop-
erties.
Macintosh/PC model
Mac users: Click on the Apple icon in the menu bar and select
About this Mac.
Windows users: Right click My Computer and select Properties
> General.
Operating system version
Processor speed
Computer memory
The brands and models of other internal and external peripherals
installed on my computer
Mac users: Click on the Apple icon in the finder bar and select
About this Mac. Select More Info... The Apple System Profiler
will launch and will list your internal and external peripherals.
Windows users: Right click My Computer and select Properties
> Hardware.