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If possible, be at your computer when you call. Have the following information available:
• Machine type and model
• Serial numbers of our hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software conguration information
Using other services
If you travel with a Lenovo notebook computer or relocate your computer to a country where your desktop,
notebook, or server machine type is sold, your computer might be eligible for International Warranty Service,
which automatically entitles you to obtain warranty service throughout the warranty period. Service will be
performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all countries.
International Warranty Service is delivered through the method of service (such as depot, carry-in, or
on-site service) that is provided in the servicing country. Service centers in certain countries might not be
able to service all models of a particular machine type. In some countries, fees and restrictions might
apply at the time of service.
To determine whether your computer is eligible for International Warranty Service and to view a list of the
countries where service is available, go to http://www.lenovo.com/support, click Warranty, and follow
the instructions on the screen.
For technical assistance with the installation of, or questions related to, Service Packs for your
preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at
http://www.support.microsoft.com/directory/, or you can contact the Customer Support Center. Some
fees might apply.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as support for
hardware, operating systems, and application programs; network setup and conguration; upgraded
or extended hardware repair services; and custom installations. Service availability and service name
might vary by country or region. For more information about these services, go to the Lenovo Web site at
http://www.lenovo.com/.
Lenovo product service information for Taiwan
Appendix B. Getting help and technical assistance 105