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Chapter 11. Getting information, help, and service
This chapter contains information about help, service, and technical assistance for products manufactured
by Lenovo.
Information resources
You can use the information in this section to access useful resources relating to your computing needs.
Lenovo ThinkVantage Tools
The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy
access to various tools to help you work more easily and securely.
To access the Lenovo ThinkVantage Tools program, see “Lenovo programs” on page 5
.
Lenovo Welcome
The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you
through a few important setup tasks to help you make the most of your computer.
Help and Support
The Windows Help and Support information system guides you to various help and support information from
Lenovo and Microsoft, such as updating drivers, accessing programs, and accessing user manuals.
To access the Windows Help and Support information system, do one of the following:
• On the Windows 7 operating system, click Start ➙ Help and Support.
• On the Windows 8 operating system, move the cursor to the top-right or bottom-right corner of the screen
to display the charms. Then click Settings ➙ Help.
Safety and Warranty
The Safety, Warranty, and Setup Guide that is provided with your computer contains information on safety,
setup, warranty, and notices. Read and understand all safety information before using this product.
Lenovo Web site
The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy,
upgrade, and maintain your computer. You can also do the following:
• Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your
computer, and special offers.
• Purchase additional services, such as support for hardware, operating systems, application programs,
network setup and conguration, and custom installations.
• Purchase upgrades and extended hardware repair services.
• Download the latest device drivers and software updates for your computer model.
• Access the online manuals for your products.
• Access the Lenovo Limited Warranty.
• Access troubleshooting and support information for your computer model and other supported products.
© Copyright Lenovo 2012
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