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Chapter 6. Recovery information. . . 67
Creating and using recovery media . . . . . . 67
Creating recovery media . . . . . . . . . 67
Using recovery media . . . . . . . . . . 68
Performing backup and recovery operations . . . 68
Performing a backup operation . . . . . . 68
Performing a recovery operation . . . . . . 69
Using the Rescue and Recovery workspace . . . 69
Creating and using a rescue medium . . . . . . 70
Creating a rescue medium . . . . . . . . 70
Using a rescue medium . . . . . . . . . 71
Reinstalling preinstalled applications and device
drivers . . . . . . . . . . . . . . . . . . 71
Reinstalling software programs . . . . . . . . 72
Reinstalling device drivers . . . . . . . . . . 73
Solving recovery problems . . . . . . . . . . 73
Chapter 7. Using the Setup Utility
program . . . . . . . . . . . . . . . . 75
Starting the Setup Utility program . . . . . . . 75
Viewing and changing settings . . . . . . . . 75
Using passwords. . . . . . . . . . . . . . 75
Password considerations. . . . . . . . . 76
Power-On Password . . . . . . . . . . 76
Administrator Password . . . . . . . . . 76
Hard Disk Password. . . . . . . . . . . 76
Setting, changing, and deleting a password . 76
Erasing lost or forgotten passwords (clearing
CMOS) . . . . . . . . . . . . . . . . 77
Enabling or disabling a device . . . . . . . . 77
Selecting a startup device . . . . . . . . . . 77
Selecting a temporary startup device . . . . 78
Selecting or changing the startup device
sequence . . . . . . . . . . . . . . . 78
Enabling ErP compliance mode . . . . . . . . 78
Smart performance choices . . . . . . . . . 79
Exiting the Setup Utility program . . . . . . . 79
Chapter 8. Updating system
programs . . . . . . . . . . . . . . . 81
Using system programs . . . . . . . . . . . 81
Updating (ashing) the BIOS from a disc . . . . 81
Updating (ashing) the BIOS from your operating
system. . . . . . . . . . . . . . . . . . 82
Recovering from a POST/BIOS update failure . . 82
Chapter 9. Preventing problems . . . 85
Keeping your computer current . . . . . . . . 85
Getting the latest device drivers for your
computer . . . . . . . . . . . . . . . 85
Updating your operating system . . . . . . 85
Using System Update . . . . . . . . . . 85
Cleaning and maintenance . . . . . . . . . . 86
Basics . . . . . . . . . . . . . . . . 86
Cleaning your computer . . . . . . . . . 87
Good maintenance practices . . . . . . . 88
Moving your computer . . . . . . . . . . . 88
Chapter 10. Troubleshooting and
diagnostics . . . . . . . . . . . . . . 91
Basic troubleshooting . . . . . . . . . . . . 91
Troubleshooting procedure . . . . . . . . . . 92
Troubleshooting . . . . . . . . . . . . . . 92
Audio problems . . . . . . . . . . . . 93
CD problems . . . . . . . . . . . . . 94
DVD problems . . . . . . . . . . . . . 95
Intermittent problems . . . . . . . . . . 97
Keyboard, mouse, or pointing device
problems . . . . . . . . . . . . . . . 97
Monitor problems. . . . . . . . . . . . 99
Networking problems . . . . . . . . . . 100
Option problems . . . . . . . . . . . . 103
Performance and lockup problems . . . . . 104
Printer problems . . . . . . . . . . . . 106
Serial port problems. . . . . . . . . . . 107
Software problems . . . . . . . . . . . 107
USB problems . . . . . . . . . . . . . 108
Diagnostic programs . . . . . . . . . . . . 108
Lenovo ThinkVantage Toolbox. . . . . . . 109
PC-Doctor for DOS . . . . . . . . . . . 109
Chapter 11. Getting information,
help, and service . . . . . . . . . . 111
Information resources . . . . . . . . . . . . 111
Lenovo ThinkVantage Tools . . . . . . . . 111
ThinkVantage Productivity Center . . . . . 111
Lenovo Welcome . . . . . . . . . . . . 111
Help and Support. . . . . . . . . . . . 111
Safety and Warranty. . . . . . . . . . . 112
Lenovo Web site (http://www.lenovo.com) . . 112
Lenovo Support Web site. . . . . . . . . 112
Help and service . . . . . . . . . . . . . . 112
Using the documentation and diagnostic
programs . . . . . . . . . . . . . . . 112
Calling for service. . . . . . . . . . . . 113
Using other services . . . . . . . . . . 113
Purchasing additional services . . . . . . 114
Appendix A. Notices . . . . . . . . 115
Trademarks . . . . . . . . . . . . . . . . 116
Appendix B. Regulatory
information . . . . . . . . . . . . . 117
ii ThinkCentre User Guide