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Chapter 7. Symptom-to-FRU index
The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed rst.
Always begin with the Chapter 4 “General checkout” on page 37
. You can use this index to help you decide
which FRUs are needed when servicing a computer. If you are unable to correct the problem using this
index, go to “Undetermined problems” on page 71.
Notes:
1. If you have both an error message and an incorrect audio response, diagnose the error message rst.
2. If you cannot run the diagnostic tests or you get a diagnostic error code when running a test, but did receive a
POST error message, diagnose the POST error message rst.
3. If you did not receive any error message, look for a description of your error symptoms in the rst part of this index.
Hard disk drive boot error
A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.
Error FRU/Action
The start-up drive is not in the boot sequence in
conguration.
Check the conguration and ensure the start-up drive is
in the boot sequence.
No operating system installed on the boot drive. Install an operating system on the boot drive.
The boot sector on the start-up drive is corrupted.
The drive must be formatted. Do the following:
1. Attempt to back up the data on the failing hard disk
drive.
2. Using the operating systems program, format the
hard disk drive.
The drive is defective.
Replace the hard disk drive.
Power Supply Problems
If you suspect a power problem, use the following procedures.
Check/Verify FRU/Action
Check the following for proper installation:
• Power cord
• On/Off switch connector
• On/Off switch power supply connector
• System board power supply connectors
• Microprocessor(s) connection
Reseat connectors
Check the power cord for continuity.
Power cord
Check the power-on switch for continuity.
Power-on switch
Diagnostic error codes
Refer to the following diagnostic error codes when using the diagnostic tests. See “Running tests” on page
40 for the specic type for information about the diagnostic programs.
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