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Appendix A. Lenovo limited warranty
92
How to obtain warranty service
If the product does not function as warranted during the warranty period,
you may obtain warranty service by contacting Lenovo or an approved
service provider. Each of them is referred to as a “Service Provider.” A list
of Service Providers and their telephone numbers is available at
www.lenovo.com/support/phone
.
Warranty service may not be available in all locations and may differ from
location to location. Charges may apply outside a Service Provider’s
normal service area. Contact a local Service Provider for location-specific
information.
What your Service Provider will do to correct problems
When you contact a Service Provider, you must follow the problem
determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over
the telephone, e-mail or through remote assistance. Your Service Provider may
direct you to download and install designated software updates.
Some problems can be resolved with a replacement part that you can install
yourself called a “Customer Replaceable Unit” or “CRU.” If so, your
Service Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely,
through your application of software updates or the installation of a CRU
by you, your Service Provider will arrange for service under the type of
Y450 UserGuide V1.0 EN.book Page 92 Tuesday, December 16, 2008 5:52 PM