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Have a question?
• Refer to your User’s Guide.
• Visit our Web site: http://support.lexmark.com/.
• Call us at 1-800-332-4120.
Monday–Friday (9:00 AM–9:00 PM EST)
Saturday (Noon–6:00 PM EST)
Note: Phone number and support times may change without notice.
Registration information
Record the following information (located on your store receipt and the
back of your printer), and have it ready when you contact us so that we
may serve you faster:
Machine Type number
Serial number
Date purchased
Store where purchased
Need more supplies?
The following cartridge part numbers work with
your printer.
Photo Black Color
• 31
(Photo)
• 32
(Black)
• 34
(Black)
• 33
(Color)
• 35
(Color)
P/N 23A0170 E.C. 9E0002
© 2005 Lexmark International, Inc. All rights reserved.
Connect the USB cable.
13
2
1
Make sure your
computer is on.
12
15
If you are
using your
All-In-One
with a
computer,
continue to
step 12.
If you are
using your
All-In-One
without a
computer,
you are
finished.
Setup Troubleshooting
Symptom Diagnosis Solution
Power light is not lit Is the power cord pushed all
the way into the All-In-One?
Disconnect the power cord from the
wall outlet and then from the All-In-
One. Reconnect the power cord by
pushing it all the way into the power
supply on the All-In-One and then into
the wall outlet.
Is the All-In-One connected to
a working electrical outlet?
Connect the All-In-One to an
electrical outlet that other electrical
devices have been using.
Software will not
install
Is your operating system
compatible with the
Lexmark All-In-One?
The All-In-One supports these
operating systems:
• Windows 98
• Windows Me
• Windows 2000
• Windows XP
• Mac OS X version 10.2.3 and later
Alignment page or
test page will not
print
Is the All-In-One on? Press the Power button. If the Power
light does not come on, see the
“Power light is not lit” symptom at the
beginning of this table.
Do you see an error
message?
See “Error messages
troubleshooting” in your User’s Guide.
Is the All-In-One connected to
your computer through
another device, such as a
USB hub or switch box?
Disconnect the USB cable from any
other devices and connect it directly
between the All-In-One and your
computer. For help, see step 13.
Did you remove the sticker
and tape from the bottom of
each print cartridge?
Are the print cartridges
installed properly?
Remove the print cartridges, check for
the sticker and tape and then reinsert
the cartriddges. For help, see steps
7, 8, and 9.
Is the paper loaded correctly? See step 6.
Control panel
displays text in the
wrong language
Did you select a language? 1 Press the Power button to turn off
the All-In-One.
2 Press and hold both the Power
and Cancel buttons for 10
seconds. Language text appears
on the display.
3 Press the + button repeatedly until
the language you want appears on
the display.
4 Press the Arrow button to select
that language.
Windows
If you inserted the CD and the installation screen did not appear:
1 Click Cancel on all New Hardware screens.
2 Eject and reinsert the All-In-One software CD.
If the All-In-One software installation screen does not appear:
a From your desktop, double-click My Computer.
(If using Windows XP, click Start
Æ My Computer.)
b Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.
c When the All-In-One software installation screen appears, click Install.
d Follow the instructions on the screen.
Macintosh
If you inserted the CD and the installation screen did not appear:
1 From your desktop, double-click the Lexmark 3300 Series Installer icon.
2 Double-click Install, and follow the instructions on the screen.
Important!
Click Cancel on all New Hardware screens.
Insert the CD. Follow the
instructions on your
computer screen.
Macintosh
Software
To prevent errors
during installation:
1 Close all open
programs.
2 Temporarily disable
any anti-virus
software. For help,
refer to your
program
documentation, or
contact the software
manufacturer for
support.
Note: After installation
is complete,
remember to
re-enable your
anti-virus
software.
Windows
14
Windows 98/Me
Windows 2000/XP
Note: New Hardware screens appear only on Windows
systems. For Macintosh systems, continue to step 15.
Lexmark 3300 Series
Lexmark 3300 Series