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Incorrect characters print
Hex Trace mode
- Slowly blinking
Make sure the printer is not in Hex Trace mode. If the “Hex Trace mode” light sequence appears, you must exit Hex
Trace mode before you can print your job. To exit Hex Trace mode, turn the printer off and back on.
Tray linking does not work
Make sure to do all of the following:
• Load both Tray 1 and Tray 2 with the same paper size and type.
• From Print Properties or the print dialog, change the Paper source to Automatically select.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
CHECK THE COLLATE SETTING
From the Finishing menu, make sure Collate is On. To access the Finishing menu, do one of the following:
• If the printer is on a network, access the Embedded Web Server by typing the printer IP address into the address
field of your Web browser. From the Settings screen, click Finishing Menu.
• If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for
Windows or Printer Settings for Macintosh. One of these utilities installs with the printer software.
CHECK THE PAPER TAB SETTINGS IN YOUR OPERATING SYSTEM
Open Print Properties in a Windows operating system or the print dialog in a Macintosh operating system. Make sure
the “Page layout” setting for “Collate copies” is On, or the Collate check box is selected.
Note: Clearing the Collate check box overrides the setting in the Finishing menu.
REDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Troubleshooting
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