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Solving printer problems
Some printer problems are easy to fix. If your printer is not responding, first make sure:
• The printer is turned on
• The power cord is plugged in
• Other electrical equipment plugged into the outlet works
• The printer cable is securely attached to the computer and the printer
If all else fails, turn the printer off and back on from the on/off switch (never a power strip).
If a message appears on the operator panel, click
PRINTER MESSAGES to find out what it means and
how to clear it.
If you have a paper jam, click
CLEARING PAPER JAMS to identify the jam and how to clear it.
Click the printing problems below for a solution.
PRINTING PROBLEMS
POOR PRINT QUALITY
PAPER FEEDING