Filter
Top Products
Communication with printer lost when connected to Virtual Private
Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
Wireless troubleshooting
• “Resetting the wireless settings to factory defaults” on page 128
• “Cannot print over wireless network” on page 128
• “Wi-Fi indicator light is not lit” on page 132
• “Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 132
• “Wi-Fi indicator light is still orange” on page 133
• “Wi-Fi indicator light is blinking orange during installation” on page 134
• “Wireless print server not installed” on page 138
• ““Communication not available” message displays when printing wirelessly” on page 139
• “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 128
• “Resolving intermittent wireless communications issues” on page 141
Resetting the wireless settings to factory defaults
1 From the home screen, navigate to Reset Network Settings:
> Network Setup > Reset Network Settings
2 Touch Yes.
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:
TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON
Turning the access point off and then back on again can sometimes refresh network connections and resolve
connectivity issues.
DISCONNECT FROM VPN SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. End your VPN session and try printing again.
MAKE SURE DEMO MODE IS TURNED OFF
Check to see if your printer has a Demo Mode. Selected printer features are not available when Demo Mode is
turned on.
Troubleshooting
128