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137
23x Paper Jam
234 Paper Jam Check Duplex, 235 Paper Jam Check Duplex,
and 238 Paper Jam Check Duplex
Note: To resolve the message, you must clear all print media from the print media path.
1 Open the duplex rear door.
2 Look under the duplex rear door for the edge of the print media to determine how the print
media is jammed:
• If a short piece is visible inside the duplex unit next to the inner wall, grasp it and pull it
out. If you cannot grasp it, see step 5.
• If only a short piece of print media is visible toward the rear of the printer, do not pull it out;
it may be easier to access from inside the printer. See 200 and 201 Paper Jam Remove
Cartridge for instructions.
• If most of the print media is visible, pull the print media up and out toward you.