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Solving finisher problems
Paper handling
Maintenance
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1
Printing
www.lexmark.com
Lexmark W820
Use the following table to find solutions to problems with the optional finisher.
Symptom Cause Solution
Paper frequently
jams in the
finisher.
The finisher and the
printer are misaligned.
Properly align the finisher with the printer. Refer
to the
Setup Guide
for instructions.
Align the top of the guide rail with the line on the
holding plate by rotating the two alignment knobs
closest to the holding plate. This action raises or
lowers the guide rail, depending on which way
the knobs are turned. The edge of the guide rail
should line up with the sticker where the white
and gray portions divide.
The printer and finisher
have been moved.
The transport unit is not
properly installed.
Verify that you have properly installed the
transport unit on top of the printer. If the 28x
Paper Jam / Open Cover H message recurs,
then it is not properly installed. The gears must
be completely engaged for paper to travel
successfully from the printer to the finisher.
Refer to the
Setup Guide
for detailed installation
instructions.
You are trying to staple,
hole punch, or offset print
jobs on print media other
than paper.
Restrict use of the special finishing features to
paper meeting the printer specifications.