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3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• If a check mark does appear next to Set As Default Printer, you must select the print queue device for each
file you want to print.
REMOVING AND REINSTALLING THE SOFTWARE
For more information, see “Removing and reinstalling the software” on page 132.
Scan was not successful
These are possible solutions. Try one or more of the following:
CHECK USB CABLE CONNECTION
1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
USB symbol.
RESTART COMPUTER
Turn off and then restart your computer.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
CLOSE OTHER SOFTWARE
Close all programs not being used.
CHANGE THE SCANNING RESOLUTION TO A LOWER VALUE
1 Load an original document facedown on the scanner glass.
2 From the desktop, double-click the Productivity Studio icon.
3 From the Welcome Screen, click Scan.
4 Click Custom Settings.
5 From the Scan Resolution drop-down list, select a lower scan resolution.
6 Click Start.
Troubleshooting
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