Case Study
Customer Large professional organisation
Requirements • Receptionist receives high level traffi c and has 100+ extensions
• IT Manager would like to control moves and changes
• Customer has hunt groups
• Staff often relocate around their premises
Solution Aria 300 with Aria’s PC (Ez Attendant)
Benefi ts
Ez Attendant - PC Receptionist
• PC console – eliminates multiple DSS consoles on desk
• Touch screen option
• Provides SMS internally, sending extensions messages
• Speed dial editor
• Class of Service
• Multiple Attendant option
PC Admin Enhanced (CAT)
• 100 levels of password protected access e.g. IT Manager has access to different functionality compared to Receptionist
• Offi ce manager access to basic functions – relocate handset, COS, Speed dials & handset button editor
• IT Manager access to hunt groups etc.
• Easy to use window based applications
IT Manager
Option Call
Centre PC
Application PC
Admin software
Aria 130/300
PBX
Ez-Attendant Attendant