Filter
Top Products
Phone Adapter with 2 Ports for Voice-over-IP
20
Appendix A: Troubleshooting
Common Problems and Solutions
3. When I’m on a telephone call, words are dropped intermittently.
Go through this checklist until your problem is solved:
• Are you using a wireless router and cordless phone? If so, the router and cordless phone may be using
the same frequency and interfere with each other. Move the cordless phone farther away from the
router.
• There may be heavy network activity, particularly if you are running a server or using a file sharing
program. Try to limit network or Internet activity during any Internet telephone call. For example, if you
are running a file sharing program, files may be uploaded in the background even though you are not
downloading any files, so make sure you exit the program before you make an Internet phone call.
• There may not be enough bandwidth available for your call. You can test your bandwidth at
http://www.pcpitstop.com/internet/Bandwidth.asp. If necessary, you can lower your service’s default
codec setting, which is High (90k). First, access your service account at your Internet phone service
provider’s website. Then lower the codec setting to Med (50k) or Low (30k).
4. My telephone does not ring, and my calls automatically go to voicemail.
Go through this checklist until your problem is solved:
• Make sure the telephone is plugged into the appropriate port, PHONE 1 or PHONE 2. (You should use the
Phone 2 port only if you have more than one phone line.)
• Make sure the ringer volume on your telephone is set to an audible level.
• Follow these instructions to reboot your cable or DSL modem, Phone Adapter, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the Phone Adapter by unplugging its power adapter.
4. Wait two minutes, and then power on your cable or DSL modem by plugging its power adapter into
an electrical outlet.
5. Wait two minutes, and then power on the router by plugging its power adapter into an electrical
outlet.