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troubleshooting
Symptom Possible Cause Action to Take
The UPS will not turn UPS is not turned on. Switch on the ON/OFF button. If power is not
on. present, make sure your circuit breaker on the building
is not accidentally turned off.
Circuit breaker has tripped. Reduce the amount of equipment plugged into the
Battery Backup & Surge Protection outlets of the UPS.
Next, reset the circuit breaker by pushing it back in.
The UPS is making The Battery Backup & Surge Turn off the UPS and reduce the amount of equipment
a continuous sound Protection outlets are overloaded. connected to these outlets.
and the Overload
indicator is lit.
The UPS doesn’t provide Due to age, the battery does not Remove all connected equipment from the UPS and
expected run time. hold a full charge. charge the battery for at least 8 hours.
Devices lose power The Battery Backup & Surge Refer to the Indicator Table.
while connected to Protection outlets are overloaded.
the UPS.
The UPS has depleted the battery. Allow the UPS to re-charge before continuing use.
Equipment is connected to the Ensure that the equipment you want to stay powered
wrong outlet(s). during a failure of utility power is plugged into the
Battery Backup & Surge Protection outlets.
The UPS may be faulty. Call your dealer for further troubleshooting.