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SERVICE AND SUPPORT
8 – 1
SECTION 8
Service and Support
Service Policy
If a customer discovers a defect in a DiamondMax
®
60 drive, Maxtor will, at its option, repair or replace the
disk drive at no charge to the customer, provided it is returned during the warranty period. Drives must be
properly packaged in Maxtor packaging or Maxtor-approved packaging to obtain warranty service. Any
unauthorized repairs or adjustments to the drive void the warranty.
To consistently provide our customers with the best possible products and services, Maxtor developed the
Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take
direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality,
delivery, service and support.
No Quibble
®
Service
Another TCS feature is Maxtor’s No Quibble
®
Service policy. By minimizing paperwork and processing,
No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns.
Here’s how it works:
1. Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number
and provides a credit card number,
2. Maxtor ships a replacement drive within 2 business days, and
3. Customer returns the original drive and credit card draft is destroyed.
Support
Technical Assistance
Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday
to provide detailed technical support.
U.S. and Canada Language support: English, Spanish
Voice 800-2MAXTOR, press 1 (800-262-9867)
E-mail Technical_Assistance@maxtor.com
Fax 303-678-2260
Outside U.S. and Canada 303-678-2015
Europe Language support: English, French, German
Voice + 353 1 286 62 22
E-mail Eurotech_Assistance@maxtor.com
Fax + 353 1 286 45 77
Asia/Pacific
Voice Contact your local Maxtor Sales Office for assistance
E-mail Apactech_Assistance@maxtor.com
Language support: English
MaxInfo Service
Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s
from our 24-hour automated voice system.
U.S. and Canada 800-2MAXTOR (800-262-9867)
Press 1, wait for announcement, listen for option
Outside U.S. and Canada 303-678-2015, listen for option