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Quick Reference 7
4. Use a dry, soft-bristle brush, such as a
toothbrush, to clean either the standard
(black) or linerless (red/orange textured)
platen roller.
5. Turn the platen roller with your finger, and
then continue cleaning.
6. Reload the supplies and close the label
deflector and supply cover.
NOTE: DO NOT use alcohol or solvents on linerless (red/orange textured)
platen rollers.
If the brush does not remove all the adhesive:
♦ use isopropyl alcohol ONLY on the standard (black) platen roller.
Moisten a cotton swab with isopropyl alcohol and run the cotton swab
across the platen roller. Turn the platen roller with your finger to make
sure the platen roller is clean all the way around. After cleaning, feed
several inches of supply through without printing to remove any
remaining isopropyl alcohol.
♦ Call Service to clean the linerless (red/orange textured) platen roller.
Scanner Flex Cable
1. Turn off the printer and open the supply
cover.
2. Inspect the scanner flex cable. At any
place that adhesive buildup appears,
clean the cable with 99% isopropyl
alcohol.
3. Close the supply cover.
Troubleshooting
Problem Solution
Printer will not print. Switch to a fully-charged battery.
Load the supply correctly.
Clean the printhead.
Printer will not feed. Switch to a fully-charged battery.
Close the supply cover completely.
Load the supply correctly.
Check the platen roller for jammed labels.
Platen
Roller
Adhesive
Buildup
Scanner
Flex Cable