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Appendix A – Warranty and Repairs
Multi-Tech Systems, Inc. MultiModem GPRS USB Wireless Modem User Guide 34
Repair Procedures for International Customers
(Outside U.S.A. and Canada)
Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech
product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair
service for your Multi-Tech product. The Multi-Tech sales office directory is available at
www.multitech.com/PARTNERS/Channels/offices/
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota
factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by
airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a
description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone
number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include
credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank. Repaired units shall be shipped freight
collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department nearest you or email support@multitech.com.
When calling the
U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-
caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
International distributors should contact their MTS International sales representative for information about the repair of
Multi-Tech product(s).
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please
direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting
department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-
caused damages are billed on a time-plus-materials basis.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech
products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email: info@thesupplynet.com
Internet: http://www.thesupplynet.com