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Appendix G – Warranty, Service, and Technical Support
Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G) 40
airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a
description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone
number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit
card, wire transfer or a check in U.S. dollars drawn on a U.S. bank. Repaired units shall be shipped freight collect, unless
other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is defective,
etc., to our Technical Support department nearest you or email support@multitech.com
. When calling the U.S., please
direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at
+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-
caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
International distributors should contact their MTS International sales representative for information about the repair of
the Multi-Tech product(s).
Please direct your questions regarding technical matters, product configuration, verification that the product is defective,
etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your
questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763)
717-5631 in the U.S.A. or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-
caused damages are billed on a time-plus-materials basis.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech
products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email: info@thesupplynet.com
Internet: http://www.thesupplynet.com