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Chapter 3 – Service, Warranty and Tech Support
Multi-Tech Systems, Inc. “ZDX”-Style Device Rack – PN S000338A 8
C
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CHAPTER
HAPTER HAPTER
HAPTER 3 - S
3 - S3 - S
3 - SERVICE
ERVICEERVICE
ERVICE, W
, W, W
, WARRANTY AND
ARRANTY AND ARRANTY AND
ARRANTY AND T
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TECH
ECHECH
ECH
S
SS
SUPPORT
UPPORTUPPORT
UPPORT
Introduction
This chapter starts out with statements about your rack 2-year warranty. The next section, Tech Support,
should be read carefully if you have questions or problems with your rack. It includes the technical
support telephone numbers, space for recording your product information, and an explanation of how to
send in your rack should you require service. The final two sections explain how to use our bulletin board
service (BBS), and a brief section on the CompuServe System.
Multi-Tech Warranty Statement
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material
or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if
proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or
power surges or which have been neglected, altered, abused, used for a purpose other than the one for
which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or
used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of
any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a
refund of the purchase price. Defective products must be returned by Customer to MTS’s factory —
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid
by MTS to destinations in U.S. and Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address (must
have street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check
or purchase order for repair charges.
For out of warranty repair charges, go to www.multitech.com/DOCUMENTS/Company/warranty/