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ServerCare Service
Introduction
NEC Solutions (America) Inc. offers one of the strongest
warranty programs in the computer industry. For the
E
XPRESS
5800 Series Server, you automatically receive NEC
Solutions (America) standard three-year on-site limited
warranty.
The ServerCare Service Support Program is described in the
following paragraphs.
Program Highlights
NEC's ServerCare Service Support Program offers you the
following benefits:
Three-year, registered, on-site limited warranty on parts
and labor
Next business day response from time of dispatch. An
authorized service technician will be on site the
following business day once a service call is deemed
necessary following trouble-shooting efforts between the
customer and NECSAM.
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Toll-free technical support five days a week, 9 hours a
day (8AM to 5PM local time in the continental US and
Canada) Monday through Friday.
90 days telephone support for preloaded software
Available upgrade options for expanded service and
support coverage.
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NECSAM will use commercially reasonable best efforts to provide next business day on-site service provided call for
support is received by 3:00pm, PST. NECSAM is not responsible for service calls missed outside the control of
NECSAM. If your location is outside of a NECSAM authorized third party provider’s service coverage area, the
response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may
not be available. All service response times are contingent upon parts availability.