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Condition of your TravelCare Service Program
Enduser is requested to understand the following conditions of TravelCare Service
Program and fill necessary information into the application sheet.
1. Service Options:
There are 3 types of
Service available. Enduser has to understand the following
conditions and is required to fill in the Application sheet.
(1). Repair and Return:
The
Faulty unit is sent or collected from the customer. It is repaired and returned
within 10 days to the customer, excluding transport time.
There may have a case, repair and return can't be done by Local Service Station,
because of shortage of spare parts due to same model is not sold in the territory.
(2). Repair and Return with Loan: (This service is limited to some Service Stations)
This service is offered to the Enduser, who cannot wait until their unit is repaired.
The customer can borrow a unit for US$ 200 up to 12 days. Customer then sends
in inoperable unit to nearest NEC Display Solutions' Authorised Service Station
for service. In order to prevent collection problem, Enduser is required to fill in
Application Sheet.
Enduser needs to confirm the availability of the Service to Local Service Stations.
(3). Loan Only:
For this service, the local NEC Display Solutions' Authorised Service Station
supplies the customer with a loan unit for US$ 200 up to 12 days. Customer keeps
the inoperable unit and when customer returns home, customer arranges to have
the projector serviced in the home country.
2. Warranty Exclusions:
This program does not apply if the Projector's serial number has been defaced, modified
or removed.
If, in the judgement of the NEC Display Solutions' Authorised Service Station or its agent
the defects or failures result from any cause other than fair wear and tear or NEC Display
Solutions' neglect, or fault including the following without limitation:
1) Accidents, transportation, neglect, misuse, abuse, water, dust, smoke or default of or
by the Customer its employees or agents or any third party;
2) Failure or fluctuation of electrical power, electrical circuitry, air conditioning, humidity
control or other environmental conditions such as use it in smoking area;
3) Any fault in the attachments or associated products or components (whether or not
supplied by NEC Display Solutions or its agents which do not form part of the Product
covered by this warranty);
4) Any act of God, fire, flood, war, act of violence or any similar occurrence;
5) Any attempt by any person other than any person authorised by NEC Display
Solutions to adjust, modify, repair, install or service the product.
6) Any Cross-border charges such as, duty, insurance, tax etc.
3. Charges for Warranty Exclusions and Out of Warranty Case:
In case faulty unit is under warranty exclusions case or under Out of Warranty period,
Local Service Station will Inform estimation of actual service cost to the Enduser with
reason.
4. Dead on Arrival (DOA):
Enduser must take this issue up with their original supplier in the country of purchase.
Local Service Station will repair the DOA unit as a Warranty repair, but will not exchange
DOA unit with new units.