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NetComm NPPOE1001 Power over Ethernet Kit YML720Rev1
12 www.netcomm.com.au
Appendix B: Troubleshooting
The LEDs do not light up.
Check that the power supply is properly connected.
The Injector LED does not light up.
First, refer to the installation instructions to ensure that you have connected the cables correctly.
Secondly, ensure you are using straight-through category 5 cable. The cable must be an 8-wire
cable. A 4-wire cable will not work. Look at the connector to see if it has 8 wires. Refer to the
Appendix on Cable connections for more information.
Both injector and splitter LEDs light up, but the access point still does not get any
power.
Check the following:
1. You are using the correct DC power cable and it is plugged in.
2. The access point is a working unit. Plug in the power plug, which was provided in the access
point’s original packaging and verify that there is power to the access point.
What if I connect the wrong cable and connectors?
If using a Category 5 Ethernet cable in a pure 10/100 Base-T environment, there will be no harm.
Note: Do not use this product in a Gigabit or 10-Gigabit Ethernet network environment.
The NPPOE1001 does work with my Gigabit Ethernet network.
This product is designed specifically for a 10/100 Base-T environment. Using it with a Gigabit
Ethernet device may damage the device and void the product warranty.
My network device still does not work.
If you have followed the above tips and your device (i.e. Access Point, Network Camera, etc) is still
not working, please refer to the troubleshooting section of your device’s manual.