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HDX111 Powerline HD Plus Ethernet Adapter User Manual
3-2 Troubleshooting
v1.1, March 2008
Problems after Changing Network ID
If your Powerline devices stopped communicating after using the NETGEAR HDX111
Configuration Utility to change the network ID, proceed as follows:
1. Open the NETGEAR HDX111 Configuration Utility and select the Security tab.
2. Click each empty check box to select every device.
3. Click the Use Default button and then the Set Selected Devices button.
4. Select the Main tab, and check that the utility detects all the HDX111 devices in your
Powerline network.
5. If the utility detected all your Powerline devices in step 4, examine the status of the check
boxes on the Security tab.
a. Click each empty check box until a check mark is displayed for every device.
b. On the Security tab, type the Network ID you want to assign in the “Set Network ID” text
box and click the Set Selected Devices button.
c. Select the Main tab, and click the Scan button. Check that the utility detects all your
Powerline devices. If all devices are displayed, your network is ready to use. If the utility
fails to detect all the devices, proceed with step 6.
6. If the utility does not detect all the devices, you will need to connect your computer to each
Powerline device and set up the network ID one at a time, as follows:
a. Select the Security tab in the window displayed by the NETGEAR HDX111
Configuration Utility.
After security is set up, the network does
not work.
Replug all Powerline HD Plus Ethernet Adapters, and redo the
steps in “Securing Your Powerline Network” on page 1-7.
An appliance plugged in near the Powerline
HD Plus Ethernet Adapter is affecting
network performance.
Plug the appliance into the pass-through AC outlet of the
Powerline HD Plus Ethernet Adapter if the power consumption
of the appliance is 15A or less. The pass-through outlet filters
out most of the noise that can impact Powerline performance.
The wireless mouse or wireless keyboard
does not work correctly after installing the
Powerline HD Plus Ethernet Adapter.
Use the HDX111 configuration utility to fix the problem. See
“Wireless Mouse Interference” on page 2-8.
Table 3-1. Troubleshooting Tips (continued)
Problem Recommended Action