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3-1
v1.1, March 2008
Chapter 3
Troubleshooting
This chapter gives information about troubleshooting your HDX111 Powerline HD Plus Ethernet
Adapter. After each problem description, instructions are provided to help you diagnose and solve
the problem.
NETGEAR Product Registration, Support, and Documentation
Register your product at http://www.netgear.com/register. Registration is required before you can
use our telephone support service.
When connected to the Internet, you can click the links on the Resource CD Welcome screen to
view support information or and online documentation. Product updates and Web support are
always available at: http://www.netgear.com/support.
Troubleshooting Tips
The following table provides troubleshooting tips.
Table 3-1. Troubleshooting Tips
Problem Recommended Action
All lights on the Powerline HD Ethernet
adapter are off.
Make sure that power is supplied to the electrical outlet, and
that the Powerline device is not plugged into an extension
cord, power strip, or surge protector.
The Ethernet light is not blinking. There is no data traffic. Make sure that your router and
modem are switched on, and that the blue Ethernet cable that
came in the box is connected between the HDX111 port and a
router LAN port. Verify whether a computer connected directly
to the router can access the Internet.
The Status light is blinking red. The devices cannot find each other. Make sure that all
Powerline devices are plugged into outlets with power and
that they use the same Powerline network ID (see “Securing
Your Powerline Network” on page 1-7).