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Troubleshooting 8-1
M-10207-01, Reference Manual v2
Chapter 8
Troubleshooting
This chapter gives information about troubleshooting your FR328S ProSafe Firewall with Dial
Back-Up. For the common problems listed, go to the section indicated.
• Is the firewall on?
• Have I connected the firewall correctly?
Go to “Basic Functions“ on page 8-1.
• I can’t access the firewall’s configuration with my browser.
Go to “Troubleshooting the Web Configuration Interface“ on page 8-3.
• I’ve configured the firewall but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection“ on page 8-4.
• I can’t remember the firewall’s configuration password.
• I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password“ on page 8-7.
Basic Functions
After you turn on power to the firewall, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is
running.
3. After approximately 10 seconds, verify that:
a. The Test LED is not lit.
b. The Local port Link LEDs are lit for any local ports that are connected.
c. The Internet Link port LED is lit.