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XEPS103 Space-Saving Powerline Network Extender User Guide
12
v1.0, February 2007
Troubleshooting
This chapter gives information about troubleshooting your XEPS103 Space-Saving Powerline
Network Extender. After each problem description, instructions are provided to help you diagnose
and solve the problem.
NETGEAR Product Registration, Support, and Documentation
Register your product at http://www.netgear.com/register.
Product updates and Web support are available at:
http://kbserver.netgear.com/products/XEPS103.asp.
When the Powerline extender is connected to the Internet, click the Knowledge Base or the
Documentation link under the Web Support menu to view support information or the
documentation for the Powerline extender.
Basic Functioning
After you plug in the Powerline extender, the following sequence of events should occur:
1. When power is first applied, verify that the Power light is on.
2. After approximately 10 seconds, check the LEDs on the Powerline extender. The following
should occur:
a. The power LED is solid green.
b. The blue HomePlug LED is lit.
c. The Ethernet LED blinks.
If any of these conditions does not occur, refer to the appropriate following section.
Power Light Not On
Make sure that, if power to the AC power outlet is controlled by a wall switch, the wall switch is in
the on position.
Verify that the wall socket is live. To do this, disconnect the Powerline extender and plug in
another electrical product, such as a lamp or a hairdryer.