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Hospitality Messaging Server 400
Page 3
Introduction
This guide highlights the options available from the Staff Telephone User Interface
(TUI). The TUI was specifically designed to provide an easy and convenient way for
Administrators to perform common maintenance and administrative tasks from a
telephone set instead of directly from the system. It offers similar functions to those
provided by the Meridian Mail HVS Guest Administration Console (GAC). This feature
is currently available in English (American), British, German, Russian, Italian, French,
Spanish (Latin American), Mandarin, and Japanese.
TUI Access
Dial the TUI access number and enter the password. Consult your System Administrator
to obtain both the TUI access number (DN) and Password.
Menu Options
Once a valid password is entered, the user will be presented with 3 options:
For PMS Menu, press 1
For Guest Services Menu, press 2
For Prompt Maintenance Menu, press 3
To record Welcome Prompt, press 4 (Hidden Option – not prompted)
Below is the sub-menu for each option followed by a brief explanation of each function:
Property Management Services (PMS)
1) Check In a room
- Enter room number, # (termination key)
- System validates entry
- ‘Command Activated’ prompt played (if valid)
- Returns to PMS Menu
LNote: A room that is checked-in through this function will have “New
Guest” as its name
2) Check Out a room
- Enter room number, # (termination key)
- System validates entry
- ‘Command Activated’ prompt played (if valid)
- Returns to PMS Menu
LNote: A room that is checked-out through this function will have its name
deleted
3) Move a guest to another room
- Enter Old room number, # (termination key)
- Enter New room number, # (termination key)
LNote: New room must be a vacant room
- ‘Command Activated’ prompt played
- Returns to PMS Menu