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C7350/7550 User’s Guide: Print Job Accounting Utility • 707
Troubleshooting
Q. The printer I selected is not shown in the list when I click
Printer → Add a printer → Next.
A. If it is offline, the printer will not be shown. Check to see that
the printer is online.
There are times the printer is not shown during printing. Wait
for a while and try again. If it is still not shown, specify that
printer's IP address in the Specify the printer for which logs
will be acquired window before clicking Next.
Q. The content of Log Pane (right side of window) is not
updated.
A. Click Log → Refresh Display.
Q. The following message was displayed: "Cannot connect
to the printer. Wait for a while and try again."
A. Check that the printer is not offline. This message is sometimes
displayed during printing. Try again later.
Q. The following message displays when I select
Printer → Delete a Printer: "Cannot delete while log is
being acquired."
A. With the printer selected in the Printer Tree, click
Printer → Start/End Log to cancel the process by which
print logs are acquired from the printer. Then click
Printer → Delete a Printer/Printer Group.
Q. The following message displays when I select
Printer → Acquire a Log: "This processing cannot do
between acquisition of a Log."
A. A print log is already being acquired from the printer at this
time.