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Troubleshooting
Problem
HUB power LED does not light
MATE does not nd the hub
MATE does not see all connected
devices
MATE displays a ‘COMM ERROR’
Action
The HUB is powered from OutBack Power FXs or
Charge Controllers. Be sure all DC breakers for
HUB-connected devices are on. Check or replace
connecting CAT5e cables if needed.
Check the MATE code version is 2.0 or higher. Check
and if necessary replace CAT5e cables connecting
any device to the HUB.
Verify that all connected devices have DC power
applied and are functioning properly. Check or
replace CAT5e cables running from the HUB to the
OutBack products. If any OutBack products were
added or moved on the HUB while the MATE was
powered, follow the instructions in Adding a Device
to an Operating HUB section
If the MATE receives too many interrupted or
corrupt communications with HUB-attached
devices, it will display a COMM ERROR screen.
Choosing VIEW DEBUG brings up a screen listing
all ports and accumulated errors. Any Port
experiencing errors can be found by the error count
after the Port number. In the example below, Port
4 has a large number of errors detected (04:025
means Port 4: showing 25 errors). Pressing any key
will return to the SETUP/MATE/COMM screen, which
allows error counts to be reset using the ‘RSET’
button. The DEBUG screen can be re-displayed by
using the VIEW button, or user can get back to the
SETUP menu by using the BACK button. Use the
information on the DEBUG screen to locate the
problem device. Make sure the device’s DC breaker
is on, and that it is operating correctly. Check or
replace CAT5e cables running from the HUB to that
device.
25 errors on Port 4
00:000 01:000 02:000
03:000 04:025 05:001
06:001 07:001 08:001
09:001 10:001 2M:001