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Contact us
If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact Nortel Technical Support. To obtain
contact information online, go to www.nortel.com/contactus
.
From the Technical Support page, you can open a Customer Service Request online or find the
telephone number for the nearest Technical Solutions Center. If you are not connected to the
Internet, call 1-800-4NORTEL (1-800-466-7835) to learn the telephone number for the nearest
Technical Solutions Center.
An Express Routing Code (ERC) is available for many Nortel products and services. When you
use an ERC, your call is routed to a technical support person who specializes in supporting that
product or service. To locate an ERC for your product or service, go to www.nortel.com/erc
.