Panasonic FZG1AAHJB1M Personal Computer User Manual


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33
Troubleshooting
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced trouble-
shooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruc-
tion manual. If the problem persists, contact Panasonic Technical Support. You can also check
the computer’s status in the PC Information Viewer
(
è
Reference Manual “Troubleshooting (Advanced)”).
n
Starting Up
Cannot start up.
The power indicator or
battery indicator is not
lit.
l
Connect the AC adaptor.
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Insert a fully charged battery.
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If a device is connected to the USB port, disconnect the device, or
set [USB Port] or [Legacy USB Support] to [Disabled] in the [Ad-
vanced] menu of the Setup Utility.
l
Turn off the concealed mode (
è
Reference Manual “Setup Util-
ity”).
l
Check the [UEFI Boot] setting of the Setup Utility. [UEFI Boot]
should be set to [Enabled] / [Disabled].
The power is turned on
but “Warming up the
system” appears.
l
The computer is warming up before start up. Wait for the computer
to start up (the maximum waiting time will be displayed on the
screen). If, “Cannot warm up the system” is displayed, the com-
puter failed to warm up and does not start. In this case, turn off the
computer, leave it in an environment of 5
°C
or higher temperature
for about an hour, and then turn on the power again.
Cannot turn on the com-
puter.
The computer does not
resume from sleep.
(The battery indicator
blinks green and orange
alternately.)
l
Leave it in an environment of 5
°C
or higher temperature for about
an hour, then turn on the power again.
You have forgotten the
password.
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Supervisor Password or User Password: Contact Panasonic Tech-
nical Support.
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Administrator password:
If you have a password reset disk, you can reset the administra-
tor password. Set the disk and enter any wrong password, then
follow the on-screen instructions and set a new password.
If you do not have a password reset disk, install (
è
page 28)
and set up Windows, and then set a new password.
“Remove disks or other
media. Press any key to
restart” or a similar mes-
sage appears.
l
Aoppydiskisinthedriveanditdoesnotcontainsystemstartup
information.Removetheoppydiskandpressanykey.
l
If a device is connected to the USB port, disconnect the device, or
set [USB Port] or [Legacy USB Support] to [Disabled] in the [Ad-
vanced] menu of the Setup Utility.
l
Iftheproblempersistsafterremovingthedisk,itmaybeaash
memory failure. Contact Panasonic Technical Support.
CPE02725ZA_FZ-G1mk1_8_7_OI_E.indb 33 2013/02/07 10:31:20
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