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Problem Cause and Remedy Page
Printing time is
unusually long.
• Printing will require additional time when printing more
than 2 sheets in succession or when the printer’s
internal temperature is excessively high.
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There is a noise
during printing.
• The printer makes noise when the ink and paper are
being fed out during printing. This is normal.
—
The printer printed
a different number
of copies than
selected.
• When printing using DPOF settings, only the number of
copies set by DPOF will be printed.
• Even if the number of copies has been set to each
image when selecting images, only one copy will be
printed if “All Images” or “ Index” is selected.
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• Unsatisfactory
print quality
• Horizontal lines
appear across the
printed image.
• Are you using different paper than that which is
indicated?
Insert the paper exclusive for this printer.
• Does the ink sheet have slack?
Flatten out the ink sheet.
• Have you inserted the paper with the wrong side facing
up?
Make sure that you insert the paper with the print side
(glossy surface) facing up.
• Print quality may be poor if there is condensation
1
due
to a difference in temperatures.
Wait for approximately 2 hours from the time the
printer’s power was turned on before attempting to
resume printing.
• Are the thermal heads dirty?
Clean the thermal heads
2
.
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• Paper jams occur
frequently.
• Paper does not
feed.
• Have you loaded more than 18 sheets of paper (or
more than 20 sheets of wide size paper) in the paper
cassette?
Reduce the number of sheets.
• Have you inserted curled paper?
Do not use curled paper.
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