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Troubleshooting Software
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Troubleshooting Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support.
Refer to “Using the System Recovery CD(s)” on page 40 for more information.
When I click an application icon, the message “You must
insert the application CD into your optical disc drive” appears
and the software does not start.
❑
Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑
Make sure you place the CD in the tray with the label side facing up.
I cannot use the DVgate software.
If your notebook is using the Ultimate Battery Life profile for its power saving
mode, you cannot use DVgate or Smart Connect software. Please select another
profile. Preferably, connect your notebook to AC power when using these
features.