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SmartNode 5200 Quick Start Guide 9
A.0 Customer and Technical Support
If you contact Patton support, you should have some system information ready to help us better help you. This
information allows us to quickly identify what product you are using and how it is configured. Therefore, we inte-
grated a “system report” page that collects all relevant information and presents it to you on one web page.
Click on “Support” to access this page – the page also gives you instructions on where to send the report.
Toll-Free VoIP support: call sip:support@patton.com with a VoIP SIP client
Online support: www.patton.com
E-mail support: support@patton.com—answered within 1 business day
Telephone support:
•
Standard: +1 (301) 975-1007 (USA), Monday–Friday: 8:00 am to 5:00 pm EST (1300 to
2200 UTC/GMT)
•
Alternate: +41 (0)31 985 25 55 (Switzerland), Monday–Friday: 8:00 am to 5:00 pm CET (0900 to 1800
UTC/GMT)
Fax: +1 (253) 663-5693 (USA) or +41 (0)31 985 25 26 (Switzerland)
A.0 Appendix—Factory default IP addresses
Factory default IP addresses and netmask configuration.
IP Address Network mask
WAN interface Ethernet 0 (0/0) DHCP Client n/a
LAN interface Ethernet 1 (0/1) 192.168.1.1 255.255.255.0
DHCP server address range (LAN) 192.168.1.10-192.168.1.19 255.255.255.0