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40 Pelco Manual C1503M (11/99)
® Pelco, the Pelco logo, and System 9760 are registered trademarks of Pelco. © Copyright 1999, Pelco. All rights reserved.
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defec-
tive in material or workmanship for a period of one year after the date of
shipment. Exceptions to this warranty are as noted below:
• Three years on Genex™ Series (multiplexers, server, and keyboard).
• Two years on all standard motorized and fixed focal length lenses.
• Two years on Esprit™, Legacy
®
, Intercept
®
, PV1000 Series, CM6700/
CM8500/CM9500/CM9750/CM9760 Matrix, Spectra
®
, DF5 Series and DF8
Fixed Dome products.
• Two years on WW5700 series window wiper (excluding wiper blades).
• Two years on cameras.
• Six months on all pan and tilts, scanners or preset lenses used in continuous
motion applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date
of Pelco shipment. All goods requiring warranty repair shall be sent freight
prepaid to Pelco, Clovis, California. Repairs made necessary by reason of
misuse, alteration, normal wear, or accident are not covered under this war-
ranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss
resulting from the specific use or application made of the Products. Pelco’s
liability for any claim, whether based on breach of contract, negligence, in-
fringement of any rights of any party or product liability, relating to the Prod-
ucts shall not exceed the price paid by the Dealer to Pelco for such Products.
In no event will Pelco be liable for any special, incidental or consequential
damages (including loss of use, loss of profit and claims of third parties) how-
ever caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may
also have additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-
9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and
provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall
under the warranty conditions stated above, please include a written expla-
nation with the product when returned.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
Method of return shipment shall be the same or equal to the method by which
the item was received by Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please
call the factory at (800) 289-9100 or (559) 292-1981 to obtain an authoriza-
tion number (CA number if returned for credit, and RA number if returned for
repair). Goods returned for repair or credit should be clearly identified with
the assigned CA/RA number and freight should be prepaid. All merchandise
returned for credit may be subject to a 20% restocking and refurbishing charge.
Ship freight prepaid to: Pelco
300 West Pontiac Way
Clovis, CA 93612-5699
WARRANTY AND RETURN INFORMATION
REVISION HISTORY
Manual # Date Comments
C1503M 11/99 Original version.